What happens in Phase 3
Phase 3 brings order to the work. We define how things are done, who owns what, and how systems support daily operations.
Roles & responsibility
Workflows
Operational clarity
Stability
- Role definition: clarifying who does what and why.
- Workflow mapping: documenting how work moves from start to finish.
- System support: making sure tools support the process instead of fighting it.
- Consistency: reducing confusion and repeated mistakes.
